Human Capital Connection Sdn. Bhd.
Established to offer a dynamic and fresh approach to assist our corporate client, we pride ourselves on mixing innovation with traditional methodologies to deliver fast and effective results in the area of 4Rs ;

We recognize that businesses face an ever changing marketplace where traditional inter-departmental boundaries no longer exist; everyone must work in partnership to maintain a motivated and productive company. We believe acknowledging and adapting to this cultural shift is vital for future success of businesses, both of the private and public sector. Progress begins and ends with the people, encouraging them to embrace change to keep their company fresh and competitive.

Our objective is to work in partnership with clients, delivering innovative business solutions that increase bottom line profits via our human capital development offering.
Commercial Manager - Customer Service
Kedah , Kulim Hi-tech Park, 09000 Kulim, Kedah
Posted Date: 10/07/2018
Job Responsibilities:
- Manage customer services, customer complaints, customer relations, and deliver Customer Satisfaction Survey.
- Develop, prepare and maintain customer database through Billing System.
- Prepare, implement and review Commercial Procedures and Standing Instructions.
- Deliver energy efficiency information to customers.
- Monitor, record and report on Customer Service Performance Criteria.
- Manage debts collection in cooperation with Finance Department.
- Prepare Distribution Reports on commercial activities.
- Prepare and submit tenant load monthly status report.
- Liaise with statutory and regulatory bodies (Energy Commission, Local Authority, TNB) on Commercial and technical matters.
- Liaison with customers and customers’ representatives as required (including potential customers) for applications for new supply or increase supply.
- Prepare commercial documents for customers and authorities.
- Monitoring and reporting on Power Quality to customers and stakeholders.
- Manage Customer Care system to record and track customer service requests.
- Meeting customers on a regular basis to discuss issues pertaining to billing, supply, maintenance dates, power quality, technical consultation and efficient energy management.
- Manage customer energy meter such as meter performance and accuracy.
- Conduct safety audits.
- Standby duties if required such as network system controller.
- Other duties as may be assigned from time to time.

Job Requirements:
- Min 8 - 10 years working experience in commercial, customer service or related field.
- Possess a Degree in Electrical Engineering or equivalent.
- Preferably Competent Engineer with Energy Commission.
- Good communication skills, oral and writing in Bahasa Malaysia and English.
- A good team player.
- Independent and able to work under pressure.

Salary Range:
(Basic salary commensurate with relevant experience and qualification)

Working Hours:
9.00am - 6.00pm (Monday - Friday)

Working Location:
Kulim Hi-tech Park, 09000 Kulim, Kedah.

If interested please send your resume with email title "Commercial Manager at Human Capital Connection" or please call Mr.Michael at 016-338 4548 for more details.

Shortlisted candidate will be called for an interview. Good luck and all the best.
Years Of Experience : > 5 Year
Age Range : 25-40
Salary Range : RM 3000 Monthly
Nationality : Malaysian
Race : Any
Gender : Both
Job Start From : 10-07-2018
Job End Date : 10-09-2018
Highest Education : Bachelor's Degree
Language :
English : Written( 9 )  Spoken( 9 )
Malay : Written( 8 )  Spoken( 8 )
Chinese : Written( 0 )  Spoken( 0 )
Tamil : Written( 0 )  Spoken( 0 )
Possess Own Transport : Yes
Required to work on : Weekday (Mon-Fri)

VO3-9-13, Designer Office, Lingkaran SV, Sunway Velocity, 55100 Kuala Lumpur.
47300, Petaling Jaya, Selangor

Contact Person : HR
Contact Email :